Refund and Cancellation Policy
This page explains when you can get your money back and how to stop a recurring payment. How you pay and how you get access to your classes are covered in our Terms and Conditions. To request a refund, email contact@stillbrewing.school.
Satisfaction Guarantee (First Session / First Week)
- Speaking Group Calls: If you purchased a monthly plan and are not satisfied after your very first session, or if you don’t like your group, we can offer a 100% refund or place you in a different group within 14 days. (Note: One-time drop-in purchases are non-refundable.)
- Group Lessons: If you are not satisfied after your first week of a monthly plan, you are eligible for a 100% refund, or we can find a new group for you within 14 days.
Missed Classes and Cancellations
After the initial satisfaction guarantee period has passed, the following rules apply:
- Speaking Group Calls: Drop-in sessions and monthly plans are strictly non-refundable if you miss a session, even if you notify us in advance.
- Group Lessons: After your first week, missed lessons are non-refundable.
- What you still receive: Even if you miss a class, you will still receive full access to all preparation materials and instructions on how to use them. For monthly plans (both Group Lessons and Speaking Group Calls), you also retain access to the WhatsApp group chat. For Group Lessons specifically, you will also retain access to Quizlet flashcards, lesson recordings, and homework assignments.
Canceling Your Monthly Subscription
Because our monthly plans run on automatic recurring payments, you can cancel your subscription at any time to prevent future charges.
- How to cancel: To cancel, please email us at contact@stillbrewing.school at least 24 hours before your next scheduled payment date.
- After cancellation: Canceling prevents your card from being billed again. It does not refund previous charges. You will continue to have access to your group classes and materials until the end of your currently paid month.