Refund and Cancellation Policy
This page explains when you can get your money back and how to stop a recurring payment. How you pay and how you get access to your classes are covered in our Terms and Conditions. To request a refund, email contact@stillbrewing.school.
1. The 28-Day Speaking Sprint
1.1 The Guarantee
The Guarantee has two parts.
If life gets in the way, we pause. If work, travel, illness, family or anything else gets in the way during your Sprint, tell us at contact@stillbrewing.school or on WhatsApp, before the session you can’t make if you can. We pause your Sprint, and you continue your remaining sessions afterwards, within 3 months of your Sprint’s original end date.
If you don’t feel you improved, you get your money back. If, after your Sprint, you don’t feel your spoken English has improved, email us within 14 days of your last session and we will refund the full amount you paid for the Sprint. You don’t need to give a reason. We send the refund to your original payment method within 14 days of your email.
1.2 Cancelling before your cohort starts
If you are a consumer based in the EU/EEA, UK, or another jurisdiction that gives an equivalent right, you can cancel your purchase within 14 days of paying, for any reason, and receive a full refund — provided your cohort has not started yet.
If you buy your seat less than 14 days before your cohort’s start date, we’ll ask you to tick a box at checkout confirming that you want your access to begin on the scheduled start date, and that you understand this means you give up the 14-day cancellation right once your sessions begin. The Sprint Agreement, linked from your payment page, sets this out in full before you pay.
1.3 Once your cohort has started
If you need to stop partway through, for any reason, we pause your Sprint and you continue later, as described in 1.1. If you’d rather not continue, contact us at contact@stillbrewing.school and the money-back part of the Guarantee applies.
2. Speaking Group Calls and Group Lessons
2.1 Satisfaction Guarantee (First Session / First Week)
- Speaking Group Calls: If you purchased a monthly plan and are not satisfied after your very first session, or if you don’t like your group, we can offer a 100% refund or place you in a different group within 14 days. (One-time drop-in purchases are non-refundable.)
- Group Lessons: If you are not satisfied after your first week of a monthly plan, you are eligible for a 100% refund, or we can find a new group for you within 14 days.
2.2 Missed Classes and Cancellations
After the initial satisfaction guarantee period has passed, the following rules apply:
- Speaking Group Calls: Drop-in sessions and monthly plans are strictly non-refundable if you miss a session, even if you notify us in advance.
- Group Lessons: After your first week, missed lessons are non-refundable.
- What you still receive: Even if you miss a class, you will still receive full access to all preparation materials and instructions on how to use them. For monthly plans (both Group Lessons and Speaking Group Calls), you also retain access to the WhatsApp group chat. For Group Lessons specifically, you will also retain access to Quizlet flashcards, lesson recordings, and homework assignments.
2.3 Cancelling Your Monthly Subscription
Because our monthly plans run on automatic recurring payments, you can cancel your subscription at any time to prevent future charges.
- How to cancel: Email us at contact@stillbrewing.school at least 24 hours before your next scheduled payment date.
- After cancellation: Cancelling prevents your card from being billed again. It does not refund previous charges. You will continue to have access to your group classes and materials until the end of your currently paid month.